FAQ

For the best availability, we recommend booking your event rentals 4–8 weeks in advance. For weddings and peak seasons (spring and fall), booking 2–4 months early ensures access to our most popular items such as Chiavari chairs, luxury lounge furniture, and specialty décor.

Your event date is officially secured once we receive a signed rental agreement and a non-refundable retainer payment. Quotes alone do not guarantee item availability.

Yes. A non-refundable retainer (typically 25–50% of the total invoice) is required to reserve your rentals. The remaining balance is generally due 7–14 days before your event date.

The Master’s Touch Floral & Event Design provides a curated selection of luxury event décor including:

• Chiavari chairs

• Luxury lounge seating

• Event tables

• Linens

• Centerpieces

• Backdrops and draping

• Dance floors

• Specialty wedding and event décor

Yes. We provide professional delivery, setup, and breakdown services for events. Delivery fees are based on distance, order size, and installation requirements.

Some smaller rental items may qualify for customer pickup, depending on the order. Larger installations and luxury furniture typically require professional delivery and setup.

Yes. We offer showroom visits by appointment so you can see our chairs, décor, and event rental inventory before making your final selections.

Order changes can usually be made up to 7–14 days before your event, depending on availability. We always do our best to accommodate updates to your rental selections.

All retainers are non-refundable. Cancellations made after the final payment deadline may not qualify for refunds due to inventory reservation and scheduling commitments.

Clients are responsible for all rental items from delivery until pickup. Damaged, lost, or excessively soiled items may result in cleaning or replacement fees.